As a patient of this practice you can expect:

  1. To be seen the same day for conditions you and a doctor agree are urgent.

  2. To have a telephone consultation or see a health care professional within 48.

  3. To have your records treated confidentially, subject to your wish to have relatives and friends informed of the progress of your treatment.

  4. To be seen at home at your doctor's discretion.

  5. To have your long-term medication and treatment reviewed at agreed intervals.

  6. To be informed (through leaflets etc) of the practice's services and how best to use them.

  7. To receive health care in clean, comfortable and appropriate surroundings.

  8. To be treated with courtesy.
          Patient           Charter
Hands


As a patient of this practice we expect you:
  1. To treat the doctors and practice staff with courtesy.

  2. To be punctual for your appointment time.
  1. To give the practice as much notice as possible if you are unable to keep a booked appointment.

  2. To make more than one appointment if more than one person needs to be seen.

  3. To be prepared to make further appointments if you have numerous or complicated problems.

  4. To be patient if appointment times are running late - it may be you who needs the extra time on another occasion.

  5. To ask for a home visit only if the illness prevents you from attending the surgery - children can usually be safely brought to the surgery.

  6. To only contact the doctor out of surgery hours in cases of an emergency, which cannot wait until the next working day.

  7. To give 48 working hours' notice of repeat prescriptions/medication you may need.
Freedom of Information Act 2000.

Fitzalan Medical Group conform to the requirements of the Freedom of Information Act 2000. We have produced a publication scheme in accordance with the Act, a copy of which is available on request.
ZERO TOLERANCE

ZERO TOLERANCE

We expect all interactions between patients and staff to be courteous and respectful, and would ask all patients to be co-operative in this respect. Our practice supports the NHS Zero Tolerance Campaign which aims to stamps out violence and verbal abuse. Any patient who behaves in a threatening, abusive or violent way towards anyone at the surgery – whether a member of our staff or a member of the public – will be dealt with immediately. This may result in the patient's removal from our practice list and possibly prosecution.