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HOW
DO I...
MAKE
AN APPOINTMENT?
All surgeries are by appointment only, and appointments, including
requests for emergency appointments, should be booked by telephoning the appointments
number: 01903 735200.
The practice is part of the advanced access scheme. We aim to offer each patient
contact with a health care professional within 24 hours of initial contact and/or
a doctor/nurse within 48 hours. This means you will be offered the first available
appointment with a doctor or nurse. If you are receiving on-going treatment and
wish to see a specific doctor or nurse, please tell the receptionist who will
endeavour to accommodate your request.
You may be given an appointment at any of the three surgeries, if you have a
preference please state this clearly. Whilst we will endeavour to meet your requirements
this may not always be possible on our busiest days.
We have a few pre-bookable appointments that can be booked two weeks in advance.
The rest of our appointments are bookable on the day. Please telephone
the surgery in the morning between 8.00 and 10.00am if you need to see
the doctor. Mondays are our busiest day and it would be helpful if routine telephone
calls, messages and requests could wait until later in the week.
Please telephone and cancel an appointment if you are unable to keep it.
Normal appointments are for 10 minutes, therefore, if you are booking an appointment
for a specific purpose, such as vaccinations, medicals or a smear test, please
let us know when booking your appointment.
When you arrive for your appointment, please use the 'self check-in' system or
report your arrival to a receptionist, so that the person you are seeing will
know you are here.
HOW
DO I...
OBTAIN
A HOME VISIT?
Home visits are for patients who are too unwell to come to the surgery. Please
consider carefully whether a request for a visit is necessary. Urgent cases can
always be fitted in during surgeries and even children, if wrapped in a blanket,
can often be seen more quickly at surgery than if visited at home. If a visit
is requested, please call the surgery before 10.00am stating
clear instructions of how to find your address, your telephone number and how
urgently you wish the doctor to call. People who have chest pain or need to see
a doctor immediately should call 999.
HOW
DO I...
OBTAIN
TEST RESULTS?
It is the patient's responsibility to contact the surgery to find out the results
of tests and investigations. Blood tests are usually available in five working
days, x-rays and scans usually take 10 to 14 days and cervical smears up to eight
weeks. Please telephone for results after 2.00pm daily.
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